Posts Tagged ‘customer service’
What Can a Virtual Assistant Do for My Business?
As a business owner, it sometimes feels as if everything falls on your plate. It may be a challenge knowing where to go to get some help for your small business. Here are a few questions to ask yourself if you feel like you have too much to do and are evaluating if a virtual…
Read MoreDCA Virtual Named in Top Virginia Firms by Clutch
The leading B2B reviews and ratings platform, Clutch, released its list of the 100 best B2B firms in Virginia for 2021. DCA Virtual Business Support was named one of the top firms in Clutch’s Virginia press release! The companies on this list displayed excellence in mobile app development, custom software development, web development, and design, SEO, branding, and…
Read MoreAre You Ready for Chatbots?
Business has changed so much over the years. With constant growth and innovation happening in every industry, companies can now reach more customers. With this influx of customers however, you need more people to take care of them. What is the best way to do that? Hire more employees? Take on less customers? Charge more…
Read MoreWhy Ignoring a Vacation will Cost You Time and Sales
Taking a vacation can lower your stress and improve your heart and mental health. It can also improve your connections and how you communicate with people. When was the last time you took a vacation? If you’re like many business owners, it’s been awhile. In fact, studies have determined that only around fifty percent of…
Read MoreCustomer Relationships: How to Build a Customer Focused Culture
What does it mean to be customer focused or customer centric? By definition, it is the orientation of a company towards serving its clients’ needs. Being customer focused is not just about great customer service but offering a great experience for your customers from beginning to end. Putting your customer’s satisfaction first is a strong…
Read MoreHow To Attract Millennials To Your Small Business
You are not alone if your business is having a difficult time encouraging younger adults to purchase your products. Grabbing the attention of Millennials and convincing them to buy are the two biggest challenges, especially for small businesses. A 2014 Eventbrite survey found that 76% of Millennials value experiences, such as vacations, concerts, and dining…
Read MoreNot Getting the Answers You Need? Tips on How to Write a Good Survey
Using a survey can be a good way to get information from your current or potential customers. Writing a good survey starts with creating a goal. Think about why you need a survey and what kind of information you need to get from it to be effective. Some potential reasons a business might need a…
Read MoreHow You Can Use Outsourcing to Boost Business
If you’re like most small business owners, you’re probably skeptical of the benefits of outsourcing administrative or social media tasks. You may be concerned with the ROI and wonder if paying an additional employee or service will pay off. The truth is that outsourcing some of these vital roles to virtual business assistants, for as much or…
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