Tag: customer service

Customer Relationships: How to Build a Customer Focused Culture

What does it mean to be customer focused or customer centric? By definition, it is the orientation of a company towards serving its clients’ needs. Being customer focused is not just about great customer service but offering a great experience for your customers from beginning to end. Putting your customer’s satisfaction first is a strong […]

How To Attract Millennials To Your Small Business

You are not alone if your business is having a difficult time encouraging younger adults to purchase your products. Grabbing the attention of Millennials and convincing them to buy are the two biggest challenges, especially for small businesses. A 2014 Eventbrite survey found that 76% of Millennials value experiences, such as vacations, concerts, and dining […]

Not Getting the Answers You Need? Tips on How to Write a Good Survey

Using a survey can be a good way to get information from your current or potential customers.  Writing a good survey starts with creating a goal. Think about why you need a survey and what kind of information you need to get from it to be effective. Some potential reasons a business might need a […]

How You Can Use Outsourcing to Boost Business

If you’re like most small business owners, you’re probably skeptical of the benefits of outsourcing administrative or social media tasks. You may be concerned with the ROI and wonder if paying an additional employee or service will pay off. The truth is that outsourcing some of these vital roles to virtual business assistants, for as much or […]