Frequently Asked Questions

It's easy to get stuck as a business owner 'trying to do it all' and get overwhelmed. Ask yourself these questions: "what am I doing right now in my business," "which of these are taking up valuable time that could be better spent," and "what tasks could I delegate"?

This is where a virtual assistant can benefit you and your business. It's what DCA Virtual Business Support assistants do best: give you back your time.  This allows you to focus on critical aspects of your business that only you can do, fostering growth for your company. 

Working with a remote or virtual assistant is both similar and different to working with someone who is in an office setting. New team members, whether an onsite Executive Assistant or a remote Virtual Assistant, need guidance and cultivation to learn your business. To set yourself up for success, we highly recommend planning for regular face-to-face meetings via Teams, Zoom, or Google Hangouts or Duo.

As a business owner, when your business is growing, it is hard to keep up with everything you may be doing. Often entrepreneurs take on all of the tasks such as calendar and task management, scheduling prospect calls or interviews, handling contracts and proposals, and customer service, not to mention all of the marketing functions when the business is young. As your business grows, you will find it is necessary to start offloading some of these items to employees or outsource companies.  

The list above includes some of the more popular tasks and services a VA can help your business with. Some Virtual Assistant services also provide bookkeeping and design work such as graphic design, social media management, or website design. In general, they tend to be tech-savvy when it comes to learning platforms that can help your business manage growth.  

A consultation call is a vital step to get to know your business. This call helps us identify your needs in order to match you with the right services and Executive Assistant. This consultation is free and no obligation. 

That answer depends on what your goals are and your VA's capabilities. At DCA Virtual Business Support our Executive Assistants are well versed in customer service and all things administrative. They can certainly post content that you provide to social media. If you want more strategy and content creation then it may not be possible to have your VA also be your Social Media Manager.  

At DCA Virtual, our Creative Assistants are well versed in design, social media strategy, business personas, and how to create compelling content that gains engagement. Our Creative Assistants are sometimes also referred to as VAs, but their knowledge and skills focus around content creation and marketing versus administrative. That's why our company works on a Team basis - so we can provide you with more services that you need to grow a small business effectively.  

All of our Virtual Assistants and Creative Assistants are in the United States or U.S. Military Spouses whose spouse may be stationed abroad. Why is this important? It is a core belief of DCA Virtual to support and engage with U.S. Small Businesses and the families they support.

DCA Virtual Business Support offers services to US based companies and entrepreneurs in all 50 states.

Our team is assigned to business accounts based on the client's needs and the skills of the team member. If you have many different needs, you may interact with more than one person on the DCA team such as our Creative Project Manager or Team Catalyst Lead as your main points of contact. If your needs are strictly in one area, you may interact primarily with your assigned VA, EA, or Creative Team Member.  

Yes and no. The answer is that it depends on your needs and the scope of your work or project. We do have Account Managers for each of our accounts. When accounts have a complex scope or wide variety of administrative and creative services needed, sometimes the client feels more comfortable strictly communicating though that Account Manager. At other times, it may be more appropriate for our clients to communicate directly with their Administrative Assistant or Designer.