Frequently Asked Questions

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General FAQs

How would a Virtual Assistant  benefit my business?

It's easy to get stuck as a business owner trying to do it all. It can be overwhelming. Using a Virtual Executive Assistant or VA can provide immediate relief for overload. They can take items off your plate like managing your inbox and responding to inquiries, scheduling sales calls and other appointments, and organize your online storage so that it is easier for you to find the documents you need.

These are only a few examples of how a Virtual Assistant can provide efficiency and support money generating processes so that your business benefits. This sets you up to have the time needed to focus on strategizing and running your business.

I've never had a Virtual or Remote Employee. What should I expect?

Working with a remote or virtual assistant is comparable to working with an employee in an office setting. New team members, whether an onsite Administrative Assistant or a Virtual Executive Assistant, need guidance and cultivation to learn your business.

With a Virtual Assistant, it is important to set a cadence of communication and workflow. Setting up the correct tools to manage tasks will make it easier to manage the workflow and it makes the process transparent. DCA Virtual Business Support helps our clients with these initial steps so that they are set up for success.

Have more questions? Join me for one of our free information sessions. We hold them monthly on the 3rd Tuesday. You can register by clicking here.

What can a Virtual Assistant do for my business?

When your business is growing, it is hard to keep up with everything you are doing. Taking on everything until you get bigger often leads to stunted growth in your company. You have a capacity problem that we can solve.

These are routine tasks and processes we support for business owners:

Sales Process: scheduling calls, executing follow-up communication, collecting information, and sending agreements.

General Administrative: task management, scheduling, inbox and email management, customer service, purchasing, and document organization, creation, and management.

Onboarding: client onboarding activities and employee onboarding activities. We are not HR professionals, however there are many things in these processes that we can support such as adding new employees to your payroll system, ensuring they have the orientation information, and processing paperwork.

Creative Services: our Creative Virtual Assistants excel at graphic design, social media management, and website design. This group of Virtual Assistants are specialized and trained specifically for these tasks and projects.

DCA Virtual FAQs

Why do I need a consultation call?

A consultation call is a vital step in getting to know your business. This call helps us identify your needs and match you with the right services and the right Virtual Executive Assistant. This consultation is free and without obligation. 

Will my Virtual Assistant also be my Virtual Social Media Manager?

At DCA Virtual Business Support our Executive Assistants are well versed in all things that are administrative. We facilitate ongoing training to keep them at the top of their game when it comes to new platforms and features for the productivity apps we work with. They are not trained for social media.

We have specialized Virtual Social Media Coordinators who are trained in social media platforms and strategy. They have a proven record of creating copy, graphics, and videos that support the client’s marketing goals.  

At DCA Virtual Business Support we can create a custom package for your administrative and social media needs.   

Where are DCA Virtual Business Support's Virtual Assistants located?

All of our Virtual Assistants, Executive Assistants, Virtual Social Media Managers, and Virtual Website Assistants are in the United States.

Why is this important? It is a core belief of DCA Virtual Business Support to influence and engage with US Small Businesses. We believe that by supporting small businesses, we are also supporting the individuals and families that work there.

What locations does DCA Virtual Business Support offer services?

Can I select or interview the Virtual Assistant who will support my company?  

Our team members are assigned to accounts based on the client's needs and the skills of the team member. If you have many different needs, you may interact with more than one person from our company. Think of it this way, do you want the person trained in designing beautiful images to work on your spreadsheet that contains sales information? Probably not.

We have a very selective interview process that includes a prescreen, phone interview, face to face interview on Zoom, a working interview, and a background check. We spend between 4–5 hours interacting with potential new team members before we offer them employment. By the time they are oriented to our company, we have a very good grasp of their skill set.

What if there is a mismatch between me and my VA or if my VA leaves your company?

This does happen occasionally. We work closely with our clients to understand the source of the mismatch. It might be personality, speed, or skills. Once we figure that out, we will assign a new VA. That process can feel daunting to a business owner. That’s why we manage the whole process on the back end at no additional cost to the client. We even ensure that coverage is happening while we are determining who the new permanent Virtual Executive Assistant will be.

That’s one of the things our clients like about working with a Virtual Assistant Agency. Our clients have continuity because we handle those changes. No interviewing, retraining, and the stress of additional work for you because DCA Virtual Business Support takes care of all of those things.

Confidentiality FAQs

How do you protect my business's information?

First, when we hire, all our Team Members sign a Nondisclosure Agreement, and we have an NDA in our agreements with our clients guaranteeing our confidentiality. As for information we may store, at DCA Virtual Business Support, we have implemented two-factor authentication and use secure storage of any client information. This is accompanied by end-point security on all our assistant's devices.

We routinely train our team on safe communication practices, how to securely share passwords, and what to do if they feel their device or applications have been compromised.

What if my business is regulated, how do you handle confidentiality?

We have had some clients who have requested separate Nondisclosure Agreements from our Virtual Assistants from time to time based on the nature of their work. Additionally, when we work in a regulated industry, for example mental health professionals or executive coaches, there may be a Business Agreement that needs to be executed. We’re happy to execute additional NDAs required.

Besides the documents, we also train our team regularly in confidentiality practices.

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General FAQs

Confidentiality FAQs

If outsourcing your small business needs is new for you, it's normal to have questions. Please review our FAQ. If you have a question that isn't covered here, feel free to reach out.

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Frequently Asked Questions

General FAQs

DCA Virtual FAQs

Confidentiality FAQs

Quick links

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Frequently Asked Questions

General FAQs

DCA Virtual FAQs

Confidentiality FAQs

Quick links

Do you have a question not covered in FAQs? Book a call at a time to suit your schedule

Useful Links

Contact Us

Do you have a question not covered in FAQs?
Book a call at a time to suit your schedule