Meet Our Virtual Office Assistant Team
Wendy Casto
Team Member since October 2015
Prior to joining DCA Virtual Business Support in October 2015, Wendy gained valuable experience in clerical administration while working as a Case Manager, Executive Assistant, and Office Manager. Wendy applies her skills learned from these experiences in her role as a DCA Team Member by providing outstanding customer service and attention to details, which is imperative in helping our clients businesses run efficiently and effectively. She exhibits excellent interpersonal communication, meticulous organization, speed, and accuracy. She also holds a Master of Business Administration Degree from Winthrop University in Rock Hill, SC and a Bachelor of Science Degree in Human Resource Management and Marketing from the University of South Carolina in Columbia, SC. Wendy views information from a customer’s point of view, striving to streamline communication, thus saving time and guaranteeing assignments are completed quickly and on time.
Originally from South Carolina, Wendy has lived in North Carolina for 10 years and currently resides in Salisbury, NC. She is a married mother of three and enjoys watching football, cooking, and attending her children’s sporting events.
Deanne Duncan
Team Member since July 2014
Deanne was born at the Jersey Shore and has lived in NC for over 10 years. She enjoys all the activities associated with being a busy mother of 2, wife, and a dog owner. Dee (as her friends call her) is an avid reader. She is bilingual and well versed in intercultural communications. Dee has her Associates Degree in Human Services and aspires to continue her education for counseling.
Deanne brings wonderful phone presentation and various skills from the workplace, such as auditing, document creation, process, and procedure creation to mention a few. Her office professionalism and organizational skills are an asset to the DCA Team. She has managerial and dispatching experience from prior jobs. She enjoys assisting clients in whatever facet she can.
Andrea Braswell
Team Member since November 2016
Andrea is one of those rare natives of Charlotte, North Carolina. She earned a BFA in Filmmaking with a concentration in Producing from the University of North Carolina School of Arts School of Filmmaking. She then worked all over North and South Carolina and spent over a decade in the accounting office for film and television shows. Her credits include running the accounts payable team from small independent movies to large blockbusters. Her film skill set includes handling interpersonal relations with crew members, as well as communicating with vendors and corporate accounts. She is also well versed in auditing spending for tax incentive programs for film productions. If you need an Excel worksheet, she's your VA!
Andrea and her husband have 2 young daughters, an adorable aquatic frog, and a very spoiled cat. She spends the little spare time she has reading classics, writing postcards to random people, and going to cultural festivals.
Samantha Robbins
Team Member since March 2017
Samantha is originally from New York and has previously lived in North Carolina for 7 years. She currently resides in Suffolk, UK. She is a proud mother of two children. She is a self-instructed photographer and entrepreneur. She has built a successful small business in South Eastern NC. Samantha can often be found behind a camera and enjoying time with her children.
Nicole Kurtz
Team Member since January 2017
Nicole Kurtz is an educator, a writer, and a mom. She has over 16 years experience in public education K-12, and over 20 years in publishing, including small press, electronic publishing, and fiction writing. She has a Bachelor's degree in writing, a Master's degree in Secondary Education, and certification in School Administration. She enjoys reading mysteries, Star Trek, and writing her next adventure.
You can follow Nicole's next adventure at her website, Other Worlds Pulp.
Kimberly Zepeda
Team Member since May 2018
Kimberly Zepeda was born and raised in the South. She grew up in Charlotte, NC and graduated from The University of North Carolina Wilmington with a degree in Communication Studies. After graduation, she spent the next 8 years of her life working for a non-profit missions organization that took her all over the world. From training to event management and social media, Kimberly always strives to connect individuals and see others succeed. She enjoys photography, writing, and when she's not working she can usually be found with her husband and daughter or working on her blog: The Smitten Life.
Shelly Criswell
Shelly Criswell grew up in Spartanburg, South Carolina. She graduated from the University of South Carolina with a Bachelors degree in Medical Technology. After marrying her husband, who was in the Air Force, she enjoyed life as a military spouse. This is when she found her love of traveling. The couple resided in Charleston, SC, England, and New Jersey, before retiring in Greenville, SC with their two daughters and greyhound.
Shelly has worked as a toxicologist for the last 6 years and has loved acquiring new skills with her personal blog, Shelly Criswell. She is quite tech-savvy and has realized she is truly happy creating, writing, and helping others from behind a computer screen.
Crystal Batignani
Team Member since January 2019
Crystal was raised in Florida and graduated from Florida Atlantic University with a Bachelors degree. She has more than 9 years of experience virtually helping businesses with marketing, administrative and customer service tasks. In addition, she has 2 years of experience working as an Administrative Assistant at Pratt & Whitney. Over the years, she has gained a wealth of experience, including the opportunity to become skilled in time-management, organization, communication, and problem-solving.
When not at work, Crystal enjoys photography, traveling, hiking, kayaking, skiing, reading and spending time with her husband and daughter.
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