Meet Our #VASuperheroes
Leadership Team
Deanne Duncan
Samantha Robbins
Team Member Since March 2017
Samantha is originally from New York and has previously lived in North Carolina for 7 years. She currently resides in Suffolk, UK. She is a proud mother of two children. She is a self-instructed photographer and entrepreneur. She has built a successful small business in Southeastern NC. Samantha can often be found behind a camera and enjoying time with her children.
Wendy Casto
Team Member Since October 2015
Prior to joining DCA Virtual Business Support in October 2015, Wendy gained valuable experience in clerical administration while working as a Case Manager, Executive Assistant, and Office Manager. Wendy applies her skills learned from these experiences in her role as a DCA Team Member by providing outstanding customer service and attention to details, which is imperative in helping our clients businesses run efficiently and effectively. She exhibits excellent interpersonal communication, meticulous organization, speed, and accuracy. She also holds a Master of Business Administration Degree from Winthrop University in Rock Hill, SC and a Bachelor of Science Degree in Human Resource Management and Marketing from the University of South Carolina in Columbia, SC. Wendy views information from a customer’s point of view, striving to streamline communication, thus saving time and guaranteeing assignments are completed quickly and on time.
Originally from South Carolina, Wendy has lived in North Carolina for 10 years and currently resides in Salisbury, NC. She is a married mother of three and enjoys watching football, cooking, and attending her children’s sporting events.
Our Team
Andrea Braswell
Team Member Since November 2016
Andrea is one of those rare natives of Charlotte, North Carolina. She earned a BFA in Filmmaking with a concentration in Producing from the University of North Carolina School of Arts School of Filmmaking. She then worked all over North and South Carolina and spent over a decade in the accounting office for film and television shows. Her credits include running the accounts payable team from small independent movies to large blockbusters. Her film skill set includes handling interpersonal relations with crew members, as well as communicating with vendors and corporate accounts. She is also well versed in auditing spending for tax incentive programs for film productions. If you need an Excel worksheet, she’s your VA!
Andrea and her husband have 2 young daughters, an adorable aquatic frog, and a very spoiled cat. She spends the little spare time she has reading classics, writing postcards to random people, and going to cultural festivals.
Sarah Fralin
Team Member Since February 2019
Coffee-lover, journey-seeker, scarf-collector, Sarah was raised in Charleston, South Carolina. Spending seven years in the film industry, teaching filmmaking for 15 years and finally opening her own photography company in 2009, Willow Oak Photography. Sarah happily finds herself as a mother of two daughters. She offers creative brainstorming and strategy, social media/website management, graphic design inventiveness and a versatile set of administrative capabilities.
Melissa Pluchos
Team Member Since October 2019
Melissa is a proud wife and mom of twins with a rich professional career in support services. She earned an honors history BA degree where was recognized as an Academic All-American and then went on to earn her MA in Exercise Science-Sport Administration. She offers twelve years of experience coordinating student services at both the college and high-school level, serving as an associate athletic director, director of academic services and as an account manager with a startup online test prep and tutoring company.
Her work experience and skills set center upon providing excellent customer service on a myriad of analytical, organizational and administrative tasks. A life-long learner, she has a passion for finding solutions to challenging business circumstances. She enjoys being outside with her family, researching and taking vacations in the western United States and getting lost in a good book.
Nicole Kurtz
Team Member Since January 2017
Nicole Kurtz is an educator, a writer, and a mom. She has over 16 years experience in public education K-12, and over 20 years in publishing, including small press, electronic publishing, and fiction writing. She has a Bachelor’s degree in writing, a Master’s degree in Secondary Education, and certification in School Administration. She enjoys reading mysteries, Star Trek, and writing her next adventure.
You can follow Nicole’s next adventure at her website, Other Worlds Pulp.
Crystal Batignani
Team Member Since January 2019
Crystal was raised in Florida and graduated from Florida Atlantic University with a Bachelors degree. She has more than 9 years of experience virtually helping businesses with marketing, administrative and customer service tasks. In addition, she has 2 years of experience working as an Administrative Assistant at Pratt & Whitney. Over the years, she has gained a wealth of experience, including the opportunity to become skilled in time-management, organization, communication, and problem-solving.
When not at work, Crystal enjoys photography, traveling, hiking, kayaking, skiing, reading and spending time with her husband and daughter.
Seda Yoruk
Team Member Since October 2019
Seda was raised in Rochester, New York where she earned a Bachelor’s in Health and Human Services and a Master’s in Teaching English as a Second Language. With an extensive work history in many different areas and teaching English overseas and in the States, Seda has gained a wealth of skill sets in administrative, event management, and social media amongst others.
When she is not working, she is more than likely spending time with her husband and infant son or baking.
Kimberly Zepeda
Team Member since May 2018
Kimberly Zepeda was born and raised in the South. She grew up in Charlotte, NC and graduated from The University of North Carolina Wilmington with a degree in Communication Studies. After graduation, she spent the next 8 years of her life working for a non-profit missions organization that took her all over the world. From training to event management and social media, Kimberly always strives to connect individuals and see others succeed. She enjoys photography, writing, and when she’s not working she can usually be found with her husband and daughter or working on her blog: The Smitten Life.
Mary Sayetta
Team Member Since September 2019
Mary comes to DCA having 20+ years of diverse experience in all areas of graphic design and marketing, working in everything from magazine publishing to NASA presentations. She loves collaborating with team members and clients to help reach their marketing goals.
Apart from working with DCA, Mary spends her time with her husband, two teenagers, and two very spoiled pups. She also enjoys substitute teaching, volunteering, and running her own InFaith Photography Studio.