Customer Relationships: How to Build a Customer Focused Culture

What is customer care?

What does it mean to be customer focused or customer centric? By definition, it is the orientation of a company towards serving its clients’ needs. Being customer focused is not just about great customer service but offering a great experience for your customers from beginning to end. Putting your customer’s satisfaction first is a strong…

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Blog Your Way to More Business

Blog to more business

Small businesses don’t always focus on writing company blogs. Between trying to raise sales, gain visibility, and develop rapport with customers, is there time for writing blogs? In fact, if you’re trying to accomplish any one of those goals, blogging is the one of the best ways to achieve all three. Whether you are just…

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4 Solid Methods to Up Your Game on Social Media

Ways to improve your social media

It’s time to stop trying to sell on social media and time to start networking. Many small business owners feel an urgency to sell, without realizing the real power of social media lies in the connections created.  What is the difference between social selling and social networking? Social selling is where direct revenue is the desired result. Businesses may spend a lot of time and money for a small click-through rate of less than 2%…

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Choices: The Core of Strategy

virtual assistant, back office help

Developing a winning strategy for your company requires making some serious choices, which isn’t always easy to do. Even basic choices, like trying to figure out what to make for dinner, can be difficult. Developing a successful strategy is not an easy task, but requires you to make a choice of what is best for your company, and…

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Unorganized, Messy Receipts – Getting Ready for Tax Season

Get ready for tax season.

Do you hear that groaning? That’s the start of tax season. The very words invoke images of towering piles of unmanageable paper. It doesn’t have to be that way though. Whether you plan to tackle your 1040s and W2s yourself or hand the work over to a tax professional, a few tips can make the…

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