Meet Our Virtual Office Assistant Team

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Denise Cagan

President

Denise Cagan started her first business in 2001. In this business, she wore many hats: marketing, human resources, office manager, chief financial officer and scheduler. After 10 years of ownership in 2011, she sold that business and started her current business which was marketed as Denise Can Assist at conception. As the business grew and evolved, the model changed and DCA Virtual Business Support was born in 2014.

DCA Virtual Business Support provides small businesses with an expert pairing of virtual office assistants to client needs. Our virtual office assistants are skilled at social media management, customer service, suggestive selling, research and documentation.

Prior to  entering the business world Denise earned a BS in Quality Systems Development from James Madison University. She was born in Upstate New York, though confesses to enjoying the warmer and milder weather of the south and resides in Charlotte, NC

Current and past professional affiliations include Business Leaders of Charlotte (board and member), National Association of Women Business Leaders (board and member), Business Sorority, BNI and many other local networking groups. She currently serves on the Board of Directors for The Sandbox, a local non-profit.

Meet Our Team of Virtual Office Assistants

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Wendy Casto

Team Member since October 2015

Prior to joining DCA Virtual Business Support in October 2015, Wendy gained valuable experience in clerical administration while working as a Case Manager, Executive Assistant, and Office Manager. Wendy applies her skills learned from these experiences in her role as a DCA Team Member by providing outstanding customer service and attention to details, which is imperative in helping our clients businesses run efficiently and effectively. She exhibits excellent interpersonal communication, meticulous organization, speed, and accuracy. She also holds a Master of Business Administration Degree from Winthrop University in Rock Hill, SC and a Bachelor of Science Degree in Human Resource Management and Marketing from the University of South Carolina in Columbia, SC. Wendy views information from a customer’s point of view, striving to streamline communication, thus saving time and guaranteeing assignments are completed quickly and on time.

Originally from South Carolina, Wendy has lived in North Carolina for 10 years and currently resides in Salisbury, NC. She is a married mother of three and enjoys watching football, cooking, and attending her children’s sporting events.

Devon Cusson

 Team Member since May 2013

Devon is a talented writer with the ability to capture the essence of our clients. In her final year of study and Virginia Commonwealth University, she has been able to fine tune her research abilities, making her a perfect choice when our clients need research for blogs, newsletters and social media.

Her studies include Art Historical Methodologies / Historical Methods, with plans to complete MBA / PHd in Architectural History and Historical Preservation. She also has special knowledge and skills in music, performing arts, visual arts, horticulture and history that will vastly increase DCA Virtual Business Supports ability to provide blogging and social media to many businesses.

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Deanne Duncan

Team Member since July 2014

Deanne was born at the Jersey Shore and has lived in NC for over 10 years. She enjoys all the activities associated with being a mother, wife, and a dog owner. Dee (as her friends call her) is an avid reader. She is bilingual and well versed in intercultural communications . Dee has her Associates Degree in Human Services and aspires to continue her education for counseling.

Deanne brings wonderful phone presentation and various skills from the workplace, such as auditing, document creation, process and procedure creation to mention a few.  Her office professionalism and organizational skills are an asset to the DCA Team. She has managerial and dispatching experience from prior jobs. She enjoys assisting clients in whatever facet she can.

Mariann Devlin

Team Member since January 2016

Mariann is originally from south-central Alaska. She has lived in Chicago for almost a decade. A master wordsmith, she has a B.A. in Journalism and a Master's degree in English. She also runs a small yet successful photography studio, and is excited to use all of her skills to help DCAVirtual clients with their own businesses.

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Norah Julmis

Team Member since July 2016

Norah is originally from Illinois and has recently moved to North Carolina. She loves animals and reading. She also enjoys painting and sculpting in her spare time.  Norah has been a longtime eBay seller and has recently opened an Etsy shop. She has a B.A. in Advertising and Public Relations with a Marketing minor from the University of Tampa. Her skills include graphic design, writing/editing, social media and branding.

BlackSeaStudios Etsy Shop

Andrea Braswell

Team Member since November 2016

Andrea is a native of Charlotte, North Carolina. She and her husband welcomed a daughter in 2016 to join their other babies, a sweet cat and active aquatic frog. She earned a BFA in Film making with a concentration in Producing from the University of North Carolina School of Arts School of Film making, and spent over a decade in the accounting office for film and television shows. Her credits include running the accounts payable team from small independent movies to large blockbusters. Not only does she handle interpersonal relations with crew members, she also communicates with vendors and corporate accounts. She is also well versed in auditing spending for tax incentive programs for film productions.

Andrea can often be found in the library reading classic novels, in her heirloom vegetable garden, or in archives looking for long-lost ancestors.

virtual assistant, bookkeeping, quick books, client relationships, customer service, vendor relations
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Samantha Cesareo

Team Member since March 2017

Samantha is orinally from New York and has lived in North Carolina for over seven years. She is a proud mother to two children. She is a self-instructed photographer and entrepreneur. She has built a successful small business in South Eastern NC. Samantha can often be found behind a camera and enjoying time with her children.

 

Photography by Samantha Cesareo

 

Nicole Kurtz

Team Member since January 2017

Nicole Kurtz is an educator, a writer, and a mom. She has over 16 years experience in public education K-12, and over 20 years in publishing, including small press, electronic publishing, and fiction writing. She has a Bachelor's degree in writing, a Master's degree in Secondary Education, and certification in School Administration. She enjoys reading mysteries, Star Trek, and writing her next adventure.

You can follow Nicole's next adventure at her website, Other Worlds Pulp.

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Jennifer Wilcox

Team Member since April 2017

A Mid-West native currently residing in Upstate New York, Jennifer brings 17 years of customer service/sales experience to DCA Virtual Business Support. She has a passion for helping others and assisting customers in finding resolutions to daily business needs. Receiving numerous awards for outstanding customer service – Jennifer is excited to assist DCA customers in finding business resolutions to ease their workload and grow their business.

In her spare time, Jennifer enjoys spending time with her husband and 3 year old son, baking, and doing various home improvement projects.

Testimonials

Denise and her team have been a huge help for me. I have been trying very hard to let go and delegate more of my busy work, and it's great to know I can count on them to handle it. They are responsive to requests to changes or tweaks, they are consistent with time and quality, and are willing to take on new tasks, as well as suggest ways to make things smoother and easier for me. I definitely recommend them if you need some help running your business while you DO your business.

Becca Bazzle, Essential Therapy

September 25, 2012

Denise is very knowledgeable of her job. I am a small business owner and she has decreased my stress level and increased my sales. I love the ideas she brings to the table. She is a Social Media guru and loves what she does. Denise you Rock!!! I am so glad that I have you on-board to assist me with my business.

 

Yetta Delgado, Divine Essence Total Bodycare,LLC

May 12, 2016

 

I have known Denise for years and was overjoyed when she began her new company. Denise helps me with general administrative tasks for my company as well as special one off projects. I can count on her for timeliness and thoroughness as well as a cheerful demeanor. She enables me to do the work I do. I can’t recommend her highly enough.

Hilary Coman, Coman Company

January 17, 2012

Denise is reliable, organized and personable. I never have to worry about our calendar listings getting updated each month as they are in her very capable hands...what a relief!

Cindy Ballaro - The Respite Center for Grief and Hope

I am such a fan of both Denise Cagan and her company. Denise and her team have worked with me to create solutions for my growing company by providing research and scheduling support. The team is friendly, very capable, and accommodating to my sometimes feast-or-famine structure. Denise is a fellow entrepreneur I am proud to know and partner with.

Josh Jacobson, Next Stage Consulting, LLC

March 24, 2016

I have been using DCA Virtual Assistants for over a year now. I honestly do not know what I would do without Denise and her team. I was a little nervous at first as I was not sure they would be able to understand my industry. Denise helps me with 2 businesses and has gone way above and beyond to understand both businesses. I am truly grateful for my relationship with DCA.  

Beth Miller-Direct Payroll Services

November 18, 2016

DCA is helping our company to reduce risks and make more money. We're getting a sweet ROI and we get to meet some amazing people (Denise and her team) at the same time!

Jaime Campbell-Tier One Services LLC

July 10, 2016

Denise is one of the nicest, personable people I have had the pleasure to work with. She is intelligent, caring and diligent. I encourage you to contact Denise to see how she can improve your business operation and profitability.

Dr. S Glenn Jaffe - Jaffe Chiropractic Clinic

June 15, 2016

I recently took Denise’s Social Media Training and found it to be very helpful. The education was valuable and she covered each topic thoroughly. It was great to have her answer questions that relate specifically to my business and that of my client’s. I would recommend this training to others who want instruction on social media so they can represent their business better with their online presence. 

Denise Harenda-My Virtual Assistant Pro

December 9, 2016